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Frequently asked questions
General
Puppies and first-time grooms
Anxious - Reactive or Sensitive Pets
Cat Grooming
Pricing and Payments
Contact and booking
Appointments - drop-off and on-the-day
Rescheduling and cancellations
Results and satisfaction
Products and aftercare
My cat gets matted, what’s the best approach?
For cats, welfare and safe handling are essential. If matting is present, the best option may be a careful clip to relieve discomfort. Let us know where the matting is and how your cat is with handling.
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