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Frequently asked questions
GeneralPuppies and first-time groomsAnxious - Reactive or Sensitive PetsCat GroomingPricing and PaymentsContact and bookingAppointments - drop-off and on-the-dayRescheduling and cancellationsResults and satisfactionProducts and aftercare
Do you charge extra for matting or difficult coats?
Coats that require significantly more time (heavy matting, intense de-shed, complex styling) may require extra time and cost. We’ll always aim to be transparent and focus on what’s best for your pet’s comfort.
Do you take a deposit on booking?
We don't keep a deposit, we securely keep a card on file in case of no show which we try not to charge most of the cases as long as you provide us with reasonable notice.
We do operate with a 50% fee charge for No Show or late cancellations within less than 24 hours.
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