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Frequently asked questions
General
Puppies and first-time grooms
Anxious - Reactive or Sensitive Pets
Cat Grooming
Pricing and Payments
Contact and booking
Appointments - drop-off and on-the-day
Rescheduling and cancellations
Results and satisfaction
Products and aftercare
What if I need to change my appointment?
If you need to reschedule, please do it as early as possible. We operate a 50% cancellation fee if appointment is cancelled under 24 hours. You can cancel using any of our communication channels.
Spa Time
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