Frequently Asked Questions

Choose based on coat type, coat length, and what you want to achieve:

• The Royal SPA & Fluff: A luxurious full-body pampering that includes: Twice! Natural warm baths, deep conditioning, fluff'n'brush, nail trim, ear cleaning, detoxifying mud bath, blueberry facial, paw'n'nose balm, Minty Breath Refresh, and our signature finishing touches, fit for canine royalty.

• Top to Tail Style & Fluff (Full Groom): Full grooming experience including: Twice! Natural warm baths, conditioner, fluff'n'brush, nail trim, ear cleaning, professional coat styling tailored to your dog’s breed or personality, and our signature finishing touches (perfume & leave-in conditioner).

• Bubbly Bath & Fluff: Bath'n'Brush experience including: Twice! Natural warm baths, conditioner, fluff'n'brush, and our signature finishing touches (perfume & leave-in conditioner).

• De-shed / Coat Blow-Out: ideal for double coats and heavy shedding periods.

• Puppy Intro Groom: a calm first experience to build confidence (not about perfection).

Our AI Based system will filter out the correct service for your pet if you fill up enough information in the Pet's profile but If you’re unsure, book the closest match and add a note about your pet’s coat/needs our team can guide you on arrival.